A READER ASKS: FileMaker Won’t Launch On XP

From Dwayne Wright - Certified FileMaker 9 Developer
WEB: www.dwaynewright.com
EMAIL: info@dwaynewright.com
TWITTER: dwaynewright

A READER ASKS
This is probably totally inappropriate, but you seem to be the most knowledgeable Filemaker individual about. I purchased FM9 advanced and found it needed to run on Windows XP, obtained a new machine with Windows XP and loaded FM9 Advanced, worked fine. Uninstalled FM9 Advanced for other reasons, and attempting to reload same could not launch, contacted FM and after several conversations with them they admitted this problem has arisen in the past and the problem probably lies in the font library, believing this was the problem, reloaded font files with no effect, still will not launch. Works fine on other machines.

Thought you may have encountered problem in the past, I understand if this is not an appropriate request.

-------
DWAYNE RESPONDS
I'm not a Windows user, so I couldn't really help you troubleshoot something like this. It is possible it is a font issue but it could be something else entirely. FileMaker does look at the font library as it loads and corrupted fonts can interfere with the loading of FileMaker.

You might want to go to FileMaker's Web Site and choose the KnowledgeBase section under the Support options. I did a quick search for font and it came up with 7 pages worth of information.

Also, something like this would be a great question for FileMaker's Tech Talk. It is only $99 a year and it has hundreds of FileMaker experts that read postings every day. Honestly, when I run across a problem like this, I look at my little database of stored Tech Talk posts. If you want to check it out, visit

http://www.filemaker.com/technet/

BY THE WAY
If any of you other readers have ideas or a similar situation with a resolution, please let me know and I’ll forward it on.
=
More info about the author and FileMaker in general, contact me at info@dwaynewright.com.

© 2008 - Dwayne Wright - dwaynewright.com

The material on this document is offered AS IS. There is NO REPRESENTATION OR WARRANTY, expressed or implied, nor does any other contributor to this document. WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. Consequential and incidental damages are expressly excluded. FileMaker Pro is the registered trademark of FileMaker Inc.
====================== ADVERTISEMENT ==============================
To check out the online FileMaker Crosswords, please visit /crossword.html
===================================================================